Foire aux questions

When will my order arrive?

Unless otherwise stated in the product description, we ship within two weeks of receiving payment for your order. Our delivery service normally takes 1-2 working days to the UK, 2-3 days to Ireland, France and Germany, 4 days to Italy and Spain, and 6 days to the European countries farthest from the UK.

Which countries do you deliver to?

We deliver to the UK and all countries of the European Economic Area. Delivery is included in the price of the product unless otherwise stated.

Are Jflemay plywood products water-resistant and stain-proof?

Jflemay plywood products with an oil finish are water-repellant; they are not stain-proof. If a liquid spills onto your product, you should wipe it off within a few minutes to avoid staining or damaging the product’s surface.

How should I clean my Jflemay plywood product?

You should clean it with a damp cloth and some dishwashing soap.

What finish should I apply to my Jflemay plywood product?

Jflemay plywood products are protected with Osmo Polyx-Oil Raw 3044. If you wish to give it a fresh coat, we recommend that you use the same oil. Follow the instructions on the tin. Wipe off the excess oil with a clean cloth immediately after application.

What should I do if I’m struggling to put the product together or take it apart?

Write to us at info@jflemay.com and we’ll do our best to help.