Frequently asked questions

When will my order arrive?

Unless otherwise stated in the product description, we ship within two weeks of receiving payment for your order. Our delivery service normally takes 1-2 working days to the UK, 2-3 days to Ireland, France and Germany, 4 days to Italy and Spain, and 6 days to the European countries farthest from the UK.

Which countries do you deliver to?

We deliver to the 28 countries of the European Union plus Andorra, Iceland, Liechtenstein, Monaco, Norway and Switzerland.

Are Jflemay wood products water-resistant and stain-proof?

Jflemay wood products with an oil finish are water-repellant; they are not stain-proof. If a liquid spills onto your product, you should wipe it off within a few minutes to avoid staining or damaging the product’s surface.

How should I clean my Jflemay wood product?

If your wood product is “sanded only”, you should protect it first with a wood oil (see below). If it already has an oil finish, you should clean it with a damp cloth and some dishwashing soap.

What finish should I apply to my Jflemay wood product?

If your wood product is “sanded only”, you should finish it with a wood oil which will protect it from liquids. We use the Osmo TopOil, Clear Matt 3058. If your product is already oiled, you don’t need to oil it again but you can apply another coat of this oil if you wish.

It’s important that you follow the instructions, especially wipe off the excess oil with a clean cloth after each application.

What should I do if I’m struggling to put the product together or take it apart?

Write to us at and we’ll do our best to help.